Frequently asked questions FAQ
Questions and answers:
Question: Can I also order without creating an account?
Answer: Of course, that is also possible! You can order in the shops chat function, via email or contact form, or simply give us a call!
Q: My discount code doesn't work
A: If your discount code is not working even though you are entitled to one (e.g. because you have signed up for the newsletter and have not yet used it), simply contact our customer service via chat, email, or phone. We will issue a new discount code for you.
Question: I cannot register/ log in / I can't access my account.
Answer: Check your email (also the spam folder), you have to confirm the account by email.
If this does not work, contact ourCustomer service.
Q: Is easyToilet BAU/SOS available for purchase already? | How do I inquire about an easyToilet BAU/SOS?
A: Of course, you can already purchase easyToilet BAU/SOS. Just send us an inquiry with the subject: "easyToilet BAU" or "easyToilet SOS" (depending on the area you intend to use easyToilet for). Inquiries can be made via chat, email/contact form, or by phone. (simply visit our contact page for that).
We will then provide you with all relevant information, and our customer service will be happy to assist you over the phone!
Question: As a German company, do I have to specify my VAT identification number (VAT ID)?
Answer: no, We do not need VAT for German customers. This is only relevant for EU customers outside of Germany.
Question: How can I make sure that as a non-German EU customer I do not have to pay VAT?
Answer: Follow these instructions to be exempt from VAT:
1. Enter your correct VAT ID in the registration form.
2. In the checkout step 'Payment', choose the payment method: 'Payment in Advance'.
3. Once you have done this, the VAT that is displayed in the checkout will be deducted afterwards and therefore not shown on your invoice.
Question: I have provided my VAT ID and am exempt from VAT as a non-German EU customer. However, VAT is still being charged on my order. Please advise.
Answer: If you have provided your correct VAT ID and chosen the payment option PAYMENT IN ADVANCE, the VAT shown in the checkout will be manually deducted by us and therefore NOT shown on your invoice.